Privacy Policy

1. Introduction

Welcome to vk98. We are committed to protecting the privacy and security of all users who access our platform. This Privacy Policy explains how vk98 collects, uses, stores, and discloses information about you when you use our website, mobile interface, games, and related services available at vk98.pro.

By registering an account or continuing to use vk98's services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use of the platform. This policy applies to all users located in Bangladesh and other jurisdictions where vk98 operates. We encourage all players to review this document periodically, as it may be updated to reflect changes in law or our operational practices.

2. Information We Collect

vk98 collects two broad categories of information: data you provide directly to us, and data we collect automatically as you interact with our platform. Both types are necessary to deliver a safe, personalised, and legally compliant gaming experience.

Information You Provide Directly

• Full name, date of birth, and nationality as submitted during account registration.
• Contact details including email address and phone number (used for account verification and support).
• Identity verification documents, such as a copy of your National ID card (NID) or passport, when required for Know Your Customer (KYC) compliance.
• Financial information including your preferred payment methods such as bKash, Nagad, Rocket, Upay, or bank account details needed to process deposits and withdrawals.
• Any communications you send to our support team, including feedback forms, complaints, and live chat transcripts.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: pages visited, games played, session duration, betting history, and clickstream data.
• Geolocation data derived from your IP address to help us comply with regional access restrictions.
• Cookie and tracking technology data, including session identifiers and preference settings stored in your browser.

3. How We Use Your Information

The information vk98 collects is used solely for the purposes listed below. We do not sell or rent your personal data to third-party marketing companies under any circumstances.

• Account creation, verification, and ongoing management of your vk98 player profile.
• Processing deposits and withdrawals via supported Bangladeshi payment channels (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) and international card networks.
• Providing personalised game recommendations, bonus offers, and promotional notifications relevant to your activity on the platform.
• Complying with applicable anti-money laundering (AML) regulations and identity verification obligations under applicable law.
• Detecting, investigating, and preventing fraudulent activity, security breaches, and violations of our Terms & Conditions.
• Responding to your support queries, resolving disputes, and improving our overall service quality.

4. Disclosure of Your Information

vk98 does not share your personal data with third parties except in the following strictly limited circumstances. Any third party that receives your data is contractually required to handle it in a manner consistent with this Privacy Policy.

Service Providers

We share data with carefully vetted service providers who assist in platform operations, including payment processing partners, identity verification providers, game software suppliers, and cloud hosting services. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose beyond their contracted service.

Legal and Regulatory Requirements

We may disclose personal information where required by applicable law, court order, or government authority. This includes cooperation with law enforcement agencies investigating fraud, money laundering, or other criminal activity affecting our platform or its users.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of vk98's assets, your personal data may be transferred as part of that transaction. We will notify affected users before any such transfer takes place and ensure that any successor entity honours the commitments made in this Privacy Policy.

5. Payment Data and Financial Information

All financial transactions on vk98 are processed through trusted and encrypted payment gateways. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a local bank transfer, the transaction is handled by certified payment processors. vk98 does not store full card numbers or mobile banking PINs on its servers at any time.

Minimum deposit and withdrawal thresholds, transaction fees, and processing times are disclosed in full within the platform's dedicated banking section. vk98 applies SSL encryption across all financial data flows and performs regular third-party security audits to maintain the integrity of your funds and personal financial records.

6. Cookies and Tracking Technologies

vk98 uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse platform performance. The main categories of cookies we use are:

• Essential cookies: required for the site to function correctly, including login session management and security tokens. These cannot be disabled without disrupting core functionality.
• Performance and analytics cookies: these help us understand how users navigate the platform, which games are most popular, and where technical issues occur, allowing us to improve continuously.
• Preference cookies: these remember your language setting, display preferences, and other customisations so you don't have to reset them on each visit.

You may adjust cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in, place bets, or access certain features. We do not use cross-site tracking cookies that follow you to unrelated websites.

7. Data Retention

vk98 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering reporting obligations and standard financial audit requirements.

Once the retention period expires and there is no legal basis to continue holding your data, vk98 will securely delete or anonymise it. You may request early deletion of non-essential data at any time by contacting our support team, subject to our legal obligations.

8. Data Security

The security of your personal information is a core priority at vk98. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our platform uses 256-bit SSL encryption on all data transmissions, secure server infrastructure, and regular penetration testing conducted by independent security specialists.

Access to your personal data within vk98 is restricted to authorised personnel who require it to perform their job responsibilities. All staff handling personal data undergo mandatory data protection training. Despite these measures, no internet transmission or electronic storage system is 100% secure. If you suspect that your account has been compromised, please contact [email protected] immediately.

9. Your Rights

As a vk98 user, you hold specific rights in relation to your personal data. We respect and honour these rights in accordance with applicable data protection principles. Your rights include:

• Right of access: you may request a copy of the personal data vk98 holds about you at any time.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: subject to our legal retention obligations, you may request deletion of personal data that is no longer necessary for the purpose it was collected.
• Right to restrict processing: you may ask us to temporarily suspend processing of your data while a rectification or erasure request is being reviewed.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time, and we will cease that processing without delay.

To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a clear description of your request. We aim to respond within 30 days.

10. Children's Privacy

vk98 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, store, or process any personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information, we will delete that data immediately and terminate the associated account. Parents and guardians who believe their child may have accessed vk98 are urged to contact us at [email protected] without delay.

11. Changes to This Privacy Policy

vk98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, regulatory guidance, or our business practices. When we make material changes, we will notify active users via email or through a prominent notice displayed on the platform before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of vk98 following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend bookmarking this page and reviewing it periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vk98 handles your personal data, our dedicated support team is here to help. We are committed to resolving all privacy-related enquiries in a timely and transparent manner.

Email: [email protected]